About Us - Fact Sheet
An introduction to SER Solutions, Inc.
SER was founded in 1980 as EIS International, Inc., one of the pioneers in the outbound predictive dialing industry. Today SER Solutions, Inc. is a privately held company based in Dulles, VA and remains focused on building upon its best-of-breed heritage in call center technology.
Our focus has resulted in award-winning products and the distinction of having 9 out of the top 15 teleservices companies relying on us for their call management needs. We are considered the leader in our industry, delivering contact management and speech analytics solutions to support business activities such as telemarketing, collections, proactive customer care, fundraising, and market research—just to name a few.
Notable milestones in our history.
SER has led the way in the call center industry, introducing numerous innovations over more than 20 years. Among our achievements are 30 technology patents. Here are just a few of our most notable moments:
- 1989: Call Processing System (CPS) introduced
- 1991: Voice Recognition/Answering Machine Detection patented
- 1994: SmartPace V predictive dialing algorithm patented
- 1995: CP12000 dialing switch introduced
- 1995: CTI Blending introduced
- 1997: SmartPace VI dialing algorithm patented
- 1998: Abandonment Rate Control introduced
- 1999: TSP300 Dialing Switch introduced
- 2003: Speech Analytics introduced
- 2003: TSP500 introduced
- 2004: Next-Generation Call Management System, CPS Enterprise Edition (CPS E²) introduced
- 2005: SER’s VoIP technology surpasses 5000 seats in customer implementations
- 2006: Audio Data Monitoring and Mining patented
- 2007: ENSERCLE customer interaction management suite launched.
Products owned and implemented by SER
- Call Processing System (CPS), our flagship outbound call management product.
- CPS Enterprise Edition (CPS E²), the enterprise class version of CPS with enhanced features.
- ENSERCLE, a complete customer interaction management suite.
- Gateway, the industry’s only middleware predictive dialing product.
- SERTAINTY, powerful speech analytics for recorded calls.
SER also offers professional services, support, and training for all our products. In addition, we are a reseller for Wygant Encore™ and Wygant CenterPlus™, integrating call recording and agent evaluation and coaching tools into our solutions.