• Tuesday Mar 25, 2008 Complimentary Registration Now Open For Call Center Optimization Forum
  Nationwide Seminar Series to Focus on Best Practices and Key Technologies for Improved Call Center Performance and Quality
  
• Tuesday Nov 27, 2007 SER Solutions Wins ATA Technovation Award
  ENSERCLE Customer Interaction Management Suite Recognized for Outstanding Technology Innovation
  

  Dulles, Virginia, November 27, 2007 – SER Solutions, Inc., a leading provider of contact management and speech analytics solutions, announced today that it has received a Technovation Award from the American Teleservices Association (ATA) for its ENSERCLE™ product. The award was presented at the ATA’s 24th Annual National Convention.
  
  ENSERCLE is a complete customer interaction suite that offers inbound, outbound, IVR, recording, email and other advanced features to provide differentiated customer service in legacy or IP telephony environments. Designed for small-to-medium businesses (SMBs), ENSERCLE delivers all of the capabilities needed to operate a highly productive multi-media contact center without the extensive IT costs to manage operations.
  
  “Every year the teleservices industry is moving forward. Technology firms and contact centers are coming up with new products and processes to make life easier for Teleservices employees," states Tim Searcy, Chief Executive Officer of the American Teleservices Association. “The ATA Technovation Award recognizes SER for outstanding technology innovation.”
  
  ENSERCLE avoids the costs, delays and compatibility issues associated with integrating multiple applications, offering necessary functionality to small-to-medium businesses through a complete customer interaction suite built on a modern, standards-based architecture. ENSERCLE is easy to deploy and maintain and provides innovative features that include a drag-and-drop call flow management tool that gives contact centers the ability to build, test and roll out new campaigns and inbound call treatment strategies while industry-leading, intuitive scripting rapidly prepare agents for calls. Through skills-based routing, customers always interact with an agent who can answer their questions. Furthermore, ENSERCLE’s sophisticated IVR capabilities provide agents with the information customers report to the system. With ENSERCLE, contact centers deliver a superior level of service that is a key differentiator for their business.
  
  “Growing a small or mid-size business is a challenging task. Businesses need the additional capacity and capabilities to compete with larger organizations but often lack the IT resources,” said Larry Mark, Chief Technology Officer, SER Solutions, Inc. “With ENSERCLE, SMBs can have the same capabilities larger businesses use to streamline productivity in a solution specially designed to be more affordable and easier to manage. ENSERCLE gives them the edge they need to compete at increasingly higher levels. We are pleased that this superior solution was recognized by the ATA - the leading organization supporting the Teleservices industry.”
  
  About ATA
  The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. www.ataconnect.org.
  
  About SER Solutions, Inc.
  SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, market research, fundraising, emergency notifications, and political calling. SER’s solutions enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at www.ser.com.

  
  SER is a registered trademark and ENSERCLE is a trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners.

• Monday Oct 01, 2007 SER Solutions Unveils Latest Product Offering, ENSERCLE at the ATA Annual Convention
  Complete Customer Interaction Suite offers Inbound, Outbound, IVR, Recording, Email, VoIP and other advanced features
  

• Wednesday Aug 01, 2007 SER's Speech Analytics Solution is a Featured Column on CRMXchange
  

  Contact centers today have four core missions: to satisfy customers, to sustain or increase revenue, to minimize operating costs, and to provide valuable business insights.
  
  This feature article highlights how speech analytics can help contribute to accomplishing these contact center objectives. Additionally, you can download a FREE Datamonitor whitepaper.

• Friday Jun 15, 2007 SER Solutions Receives a 2007 Members' Choice Award from ContactCenterWorld
  SER Voted First Class Customer Service in Americas in Outbound Solution Category
  
• Thursday Apr 19, 2007 SER Featured in April issue of Speech Strategy News
  

  SER’s newest release of CPS E2 is featured in the April edition of Speech Strategy News. CPS E2 3.0 delivers integrated inbound, call recording and speech analytics capabilities.

Latest Event

• May 29, 2008 Call Center Optimization Forum - Tampa Bay

  Call Center Optimization Forum
  Hyatt Regency Tampa Bay
  Tampa, Florida

Latest Webinar

• March 25, 2008 Make a Good First Impression with Your Customer—Valuable Tips for Getting the Most from Your People and Your Investments

  Small to mid-size businesses have generated 60 to 80 percent of net new jobs over the past decade and are the growth engine of the U.S. economy. But growing a small or mid-size business is a challenging task. You want the additional capacity and capabilities to provide differentiated customer service, but lack the resources to manage traditional world-class contact center technology. As your business expands and you compete at increasing higher levels, factors such as productivity, flexibility and cost-per-contact center separate those who succeed from those who don’t.
  
  Join us for a webinar, where we’ll discuss the special needs and advantages of smaller contact centers and share some valuable tips about getting the most from your people and your investments. This webinar will cover:

  • The impacts of attrition and attendance on smaller contact centers and how to deal with it
  • The value of a close-knit community of CSR’s that really care
  • The magnitude of assuring contact quality
  • The importance of accuracy and consistency
  • The setting of goals and measuring of performance
  • The ways to use time efficiently
  • The value of capturing and sharing valuable customer input
  • The essentials you need to run a modern contact center and how to justify the investment

  Additionally, we’ll discuss the advantages of utilizing an integrated solution without taxing your business and enabling you to compete with the big boys—all at a price you can afford.
  
  You never get a second chance to make a good first impression. So why not make it professional! You won’t want to miss out on this webinar.