News & Events - In The News Archives
Articles featuring SER.
Read what the media has to say about our company, products, and solutions:
2007 News
- Wednesday Aug 01, 2007
SER's Speech Analytics Solution is a Featured Column on CRMXchange
Contact centers today have four core missions: to satisfy customers, to sustain or increase revenue, to minimize operating costs, and to provide valuable business insights.
This feature article highlights how speech analytics can help contribute to accomplishing these contact center objectives. Additionally, you can download a FREE Datamonitor whitepaper. - Friday Jun 15, 2007
SER Solutions Receives a 2007 Members' Choice Award from ContactCenterWorld
SER Voted First Class Customer Service in Americas in Outbound Solution Category
- Thursday Apr 19, 2007
SER Featured in April issue of Speech Strategy News
SER’s newest release of CPS E2 is featured in the April edition of Speech Strategy News. CPS E2 3.0 delivers integrated inbound, call recording and speech analytics capabilities.
2006 News
- Friday Nov 03, 2006
CRMXchange Executive Interview
Scott Wielar, SER's Senior Vice President, Marketing and Business Development shares insight into the current economic and sales environment as well as exciting new technologies that the company will be unveiling in late 2006 and into 2007.
- Friday Sep 29, 2006
SERTAINTY is highlighted in Speech Technology Magazine's special supplement on Speech Analytics
In this special section of the magazine, Datamonitor provides an overview of the major applications for speech analytics within the enterprise environment, followed by a discussion of the role of speech analytics in quality monitoring. - Tuesday Aug 01, 2006
Born Again - The Resurgence of Outbound by Ray Barata, SER's Solutions Architect
Mark Twain once said, “Reports of my death are greatly exaggerated.” The same can be said for outbound calling. Rather than retiring into the shadows after do-not-call regulation, outbound has emerged with fresh vitality by taking on a new role - building sales and brand loyalty among existing customers. This article is reprinted from CRMXchange, August 2006 - Friday Jun 09, 2006
SER is featured in front page of The Washington Post.
SER is featured in the front page of The Washington Post. The article entitled, "Before Scoring That Job, You'd Better Ace the Test" describes how companies like SER are using standardized tests to assess the acceptability and future success of prospective hires. - Monday Feb 27, 2006
SERTAINTY Wins a 2005 Product of the Year Award
SERTAINTY highlighted in Customer Interaction Solutions Magazine as a 2005 Product of the Year award winner. - Monday Feb 20, 2006
Frost & Sullivan Recognizes SER for Product Differentiation Innovation
Frost & Sullivan's recent analysis of the World Outbound Dialing Market selected SER as the recipient of the 2005 Product Differentiation Innovation Award in the global outbound dialing market for providing innovative enterprise contact center solutions.
2005 News
- Friday Jul 01, 2005
TSP500 Receives TMC Labs 2005 Innovation Award from Internet Telephony Magazine
Internet Telephony Magazine recognizes SER's TSP500 with TMC Labs Innovation Award