News & Events - Press Release Archives
The latest news from SER.
Catch up on everything from product advances and awards to new partnerships and corporate announcements:
2008 Press Releases
- Tuesday Jun 24, 2008
SER and VPI Partner to Deliver Superior Call Recording and Workforce Optimization Solutions to Contact Centers
Integrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction
- Monday Jun 02, 2008
SER to Deliver Integrated Best-in-Class Predictive Outbound Calling Functionality as part of the Nortel Contact Center Suite
- Tuesday Mar 25, 2008
Complimentary Registration Now Open For Call Center Optimization Forum
Nationwide Seminar Series to Focus on Best Practices and Key Technologies for Improved Call Center Performance and Quality
2007 Press Releases
- Tuesday Nov 27, 2007
SER Solutions Wins ATA Technovation Award
ENSERCLE Customer Interaction Management Suite Recognized for Outstanding Technology Innovation
- Monday Oct 01, 2007
SER Solutions Unveils Latest Product Offering, ENSERCLE at the ATA Annual Convention
Complete Customer Interaction Suite offers Inbound, Outbound, IVR, Recording, Email, VoIP and other advanced features
- Wednesday Sep 26, 2007
SER Acquires Strategic Communications Systems
- Wednesday Sep 05, 2007
SER Solutions Partners with Gryphon Networks to Deliver A Do-Not-Call (DNC) Compliance Solution for Call Centers
Integrated Solution Increases Productivity and Eliminates Compliance Risk
- Wednesday Aug 08, 2007
SER Solutions Names David Stokes as Vice President of Sales for North America
- Wednesday Jul 18, 2007
SER Solutions Appoints Joe Licata as New President & CEO
- Monday Jul 16, 2007
SER Solutions Receives 2007 Members’ Choice Award from ContactCenterWorld.com
Voted First Class Customer Service in Americas in the Outbound Solution Category
- Wednesday Jun 13, 2007
SER Announces New Release of its Flagship Call Processing System, CPS
Release 8.2 Offers Advanced Features to Optimize Call Center Operations and Improve Agent Productivity
- Wednesday Jun 06, 2007
SER Solutions Receives 2007 CRM Excellence Award
SERTAINTY Singled Out For Helping Clients Improve CRM
- Tuesday May 22, 2007
SER Solutions Announces Solid Business Growth in Q1 2007
- Thursday May 17, 2007
CallCopy and SER Solutions Sign Partnership Agreement
Companies Partner to Deliver Comprehensive Quality Monitoring Solution with Integrated Speech Analytics Capabilities to Improve Overall Contact Center Business Performance
- Tuesday Apr 03, 2007
VPI and SER Enter Partnership to Leverage the Power of Interaction Recording and Speech Analytics Solutions
Leading Contact Center Technology Providers Unite to Help Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction
- Monday Mar 26, 2007
SER Launches Latest Version of CPS Enterprise Edition™
Release 3.0 Delivers Integrated Inbound, Call Recording and Speech Analytics Capabilities
- Monday Feb 05, 2007
SER CPS Enterprise Edition Receives Product Certification from NEC Unified Solutions, Inc.
2006 Press Releases
- Monday Dec 18, 2006
SER Names Mark Rooney Senior Vice President of Worldwide Operations
- Monday Nov 13, 2006
SER Receives Two U.S. Patents for Innovation in Audio Data Monitoring and Mining
- Wednesday Nov 08, 2006
SER Solutions Announces 2nd Straight Quarter of Growth
- Tuesday Oct 17, 2006
SER Wins ATA Technovation Award
CPS E² Next-generation Outbound Solution Cited for Outstanding Technology Innovation
- Tuesday Sep 12, 2006
SER Solutions Appoints Manuel Fernandez as Vice President of Sales for the UK and Europe
- Monday Aug 14, 2006
SER Solutions Names Scott Wielar as Senior Vice President of Marketing and Business Development
- Tuesday Jul 25, 2006
SER Receives 2006 CRM Excellence Award from Customer Interaction Solutions Magazine
- Tuesday May 02, 2006
HigherGround and SER Announce Partnership
- Thursday Apr 20, 2006
Zagada Selects SER Solutions As Premiere Outbound Solutions Member for its Sphaero Alliance
- Monday Mar 27, 2006
Service Employees International Union Casts its Vote for SER’s CPS Enterprise Editio
Largest Union in the Nation to Support Political Action Center with Leading Outbound Technology
- Tuesday Feb 28, 2006
SER Announces Record Growth & Banner Year
Juan A. Navarro Appointed CEO
- Wednesday Feb 08, 2006
SER Receives Customer Inter@ction Solutions Magazine’s "Product of the Year" Award for 2005
SERTAINTY Honored for Outstanding Innovation
- Tuesday Feb 07, 2006
Frost & Sullivan Recognizes SER for Product Differentiation Innovation