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SER Solutions Wins ATA Technovation Award
ENSERCLE Customer Interaction Management Suite Recognized for Outstanding Technology Innovation
Dulles, Virginia, November 27, 2007 – SER Solutions, Inc., a leading provider of contact management and speech analytics solutions, announced today that it has received a Technovation Award from the American Teleservices Association (ATA) for its ENSERCLE™ product. The award was presented at the ATA’s 24th Annual National Convention.
ENSERCLE is a complete customer interaction suite that offers inbound, outbound, IVR, recording, email and other advanced features to provide differentiated customer service in legacy or IP telephony environments. Designed for small-to-medium businesses (SMBs), ENSERCLE delivers all of the capabilities needed to operate a highly productive multi-media contact center without the extensive IT costs to manage operations.
“Every year the teleservices industry is moving forward. Technology firms and contact centers are coming up with new products and processes to make life easier for Teleservices employees," states Tim Searcy, Chief Executive Officer of the American Teleservices Association. “The ATA Technovation Award recognizes SER for outstanding technology innovation.”
ENSERCLE avoids the costs, delays and compatibility issues associated with integrating multiple applications, offering necessary functionality to small-to-medium businesses through a complete customer interaction suite built on a modern, standards-based architecture. ENSERCLE is easy to deploy and maintain and provides innovative features that include a drag-and-drop call flow management tool that gives contact centers the ability to build, test and roll out new campaigns and inbound call treatment strategies while industry-leading, intuitive scripting rapidly prepare agents for calls. Through skills-based routing, customers always interact with an agent who can answer their questions. Furthermore, ENSERCLE’s sophisticated IVR capabilities provide agents with the information customers report to the system. With ENSERCLE, contact centers deliver a superior level of service that is a key differentiator for their business.
“Growing a small or mid-size business is a challenging task. Businesses need the additional capacity and capabilities to compete with larger organizations but often lack the IT resources,” said Larry Mark, Chief Technology Officer, SER Solutions, Inc. “With ENSERCLE, SMBs can have the same capabilities larger businesses use to streamline productivity in a solution specially designed to be more affordable and easier to manage. ENSERCLE gives them the edge they need to compete at increasingly higher levels. We are pleased that this superior solution was recognized by the ATA - the leading organization supporting the Teleservices industry.”
About ATA
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. www.ataconnect.org.
About SER Solutions, Inc.
SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, market research, fundraising, emergency notifications, and political calling. SER’s solutions enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at www.ser.com.
SER is a registered trademark and ENSERCLE is a trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners.