CfMC Research Software

CfMC Research Software is the home of nonstop support. CfMC has been the leader in research software since 1967 with the introduction of first computerized tabulation program. CfMC's Survent is the most widely used CATI/CAPI software and webSurvent, the most robust web survey tool. Survent enables remote interviewing (webCATI) and enhanced supervisory controls. For Web, we have Web Project Manager (webPM) for managing web surveys, and eMailer to manage invitations, reminders, and other research communications. CfMC also delivers Mentor a full-featured tabulation and reporting system and operates two CfMC service bureaus for web surveys, data entry, programming, coding and tabulations.

Gryphon Networks

Gryphon is the leading provider of On-Demand Call Compliance Services. Our solution guarantees call centers will be 100% compliant 100% of the time with state, federal, and internal Do Not Call requirements. Gryphon also helps increase revenues by expanding the pool of marketable contacts by utilizing Established Business Rules (EBRs) that can bring back up to 50% of the market. Gryphon’s services can be integrated seamlessly into any environment and offer detailed or summarized reports on agent call activity or on contact compliance data. Call centers and agents benefit from greater efficiency and productivity. More than 500 companies worldwide have selected Gryphon’s leading warranted service as their Contact Governance solution.

HigherGround

HigherGround, Inc. is a software developer of call recording, data integration and reporting tools. HigherGround's Fusion Series 7(tm) is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any contact center. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, agent performance and ultimately increase profitability for your business.

Intelligent Results

Intelligent Results, Inc., headquartered in Bellevue, Washington, is a leading provider of predictive analytics and decision management software for the financial services, utilities, telecom, retail and government sectors. PREDIGY™– the only fully integrated and automated analytics platform on the market today—allows line-of-business and analytics users to make strategic, data-driven decisions. The PREDIGY platform’s five functional modules assure ease of deployment within existing IT environments, leading to faster outcomes. With Intelligent Results, customers can achieve significantly higher business value by replacing intuition-driven decisions with data-driven decisions.

MPI Outsourcing

Founded in 2005, MPI Outsourcing services its clients with high quality and low cost global call center and business processing (BPO) vendor management through U.S. marketing and client support, as well as a global network of vendor providers.

MPI Outsourcing helps clients analyze the benefits and risks of outsourcing, demonstrates the quality and value of using call centers around the world, and develops a strategy to ensure that outsourcing is consistent with client goals.

NEC Unified Solutions, Inc.

NEC Unified, an affiliate of NEC Corporation, is a leader in converged voice and data communications solutions for the enterprise.

NSYNC

NSYNC is a professional services and sales company specializing in the distribution and implementation of state-of-the-art audio/video, data networking and telecommunications technology.

Sentinel Development Solutions

Sentinel Development Solutions is a leading developer and integrator of award-winning collection management software. Sentinel's flagship product, eCollections, fully integrates and automates the collection process for credit issuers, corporate collection departments, collection agencies, debt buyers, and law firms. Today, thousands of users in Fortune 500 companies and small business depend on eCollections to manage receivables, lower DSO, ensure legal compliance, and maximize profitability for their operations in North America, Europe, Asia, and Latin America.

TDC Dotcom

TelAthena

TelAthena provides a total call center management solution for scripting, reporting, CTI interfaces and call center management.

Tieto Enator

Tieto Enator is one of the largest IT services providers in Europe offering consulting, development and hosting for the banking, telecom, healthcare and forest industries.

VPI

VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise.

WinCollect

WinCollect provides software solutions for the Debt Collection and Receivables Management industry.

AudioCodes

Audio Codes provides innovative, reliable and cost-effective Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.

Aurix

Aurix is a leader in speech recognition, audio mining, speech detection and alignment software.

Softcom

Softcom Technologies Corporation is a premier provider of Performance Management, Analytics, Reporting and Workflow tools for the Call Center industry. With innovative, user-friendly, web-based applications for executives, managers, and business users, Softcom’s powerful and easily-installable enterprise solutions will provide easy data access for all your information needs.

Softcom’s highly effective solutions are implemented with pre-defined metrics to help customers start off with the proper approach. From single-server to enterprise-wide implementations, Softcom’s Real-Time Dashboards, Multi Level Drill-downs, Performance Management Tools, Optimized Analytics and flexible Collaboration Suite, combine to increase operational efficiency as well as your bottom line.

Wygant

Wygant delivers powerful, flexible, affordable solutions for Contact Centers in recording, quality management and analytics.