Products: Quality Management - Encore

FAQs

Product Brochure

Recording that adapts to your needs.

With Encore, you can monitor live calls, review recordings, evaluate agents, capture business intelligence, and manage archives—all within a user-friendly, intuitive, Windows-based interface. Which means Encore makes it easy to analyze your voice and data recordings to ensure compliance, improve agent performance, maintain consistency, and maximize campaign effectiveness.

Flexible options that conform to your requirements.

Encore was built with flexibility in mind. Record all your calls or just a small sampling. Capture agent screens, voice, email, and web chats. Monitor just a few agents or many. Trigger recording based on defined variables. Listen to recorded or live calls. Allow numerous access levels to data. Serve one location or many. No other solution tailors itself to as many needs as Encore.

Key Features	Benefits
Windows graphical format and web browser	Make on-screen selections, playback voice selections, or monitor live calls on any Windows PC.
Host, programmed, or agent control recording	Capture entire conversations or selected segments. Review call and on-screen data simultaneously.
Open architecture	Integrate easily with your existing solutions.
Rules-based archiving	Efficient archiving and deletion of files based on your parameters.
Flexible product design	Get the amount of recording you need when you need it and conserve your database space.
Search capability	Locate recordings quickly with the ability to search on any available fields in the database.