Products: Quality Management - CenterPlus
Product Brochure
Coaching your agents has never been easier.
CenterPlus works with Encore to deliver the coaching, evaluation, and reporting tools you need to ensure superior service throughout your call center. Now you can monitor as many calls as you need—along with fax, email, and web chat data, and statistics like talk time and calls per hour—to get a complete view of agent performance and identify areas for improvement. You can even measure specifics, such as sales per hour and conversions to help benchmark performance throughout your operations.
Comprehensive reporting and analysis complete the package.
CenterPlus delivers powerful reporting and analysis capabilities that seamlessly interface with Crystal Reports. Create custom forms that capture the precise key performance indicators you need. Share and control access to reports to maintain security and privacy. Collaborate on analysis. Distribute, save, and print reports automatically according to your parameters. And gather key marketing and customer satisfaction data to share with other departments of your organization. With CenterPlus, you’ll have everything you need to enhance productivity and improve the effectiveness of your operations.
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