Products: Contact Management - ENSERCLE

Product Brochure

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Big-business capabilities in a suite designed for SMBs.

ENSERCLE is a fully integrated customer interaction management (CIM) suite that gives small and medium-sized businesses (SMBs) the power and flexibility you need to grow your business more effectively.

With ENSERCLE, you’ll have the same capabilities larger businesses use to streamline productivity in a solution specially designed to be more affordable and easier to manage. With integrated inbound, outbound, IVR, email, scripting, reporting, recording, skills-based routing and other features, you’ll now have the flexibility and scalability needed to expand your business, operate more profitably, and improve customer relationships.

Dramatically improve your customer interactions.

With ENSERCLE’s fully integrated capabilities, you’ll eliminate the inconsistencies that often occur in pieced-together solutions, such as glitches that leave agents with no record of emails they were supposed to receive or without screen pops that indicate responses that were just put into the system.

Now professionals throughout your contact center will have the information they need, when they need it. Our pre-integrated screen pops immediately deliver the right information to the agent’s screen in plenty of time to optimize customer satisfaction. Skills-based routing ensures each call is handled by the best agent. And call recording allows supervisors to listen to calls and make new strides in quality management. These are just a few of the rich features that make ENSERCLE a revolutionary choice for contact management!

Easily simplify and self-manage operations.

Because ENSERCLE is a complete CIM solution requiring no additional integration, it is easy to install and deploy in just a few days. With our intuitive interfaces, training is minimal, as well. Better yet, you can manage it yourself without needing a dedicated staff. When you consider we’re one of the most competitively priced solutions available, you’ll agree there simply is no faster, smarter way to increase your competitiveness than ENSERCLE!

Key Features Benefits
  • Fully integrated CIM suite
  • Launch robust inbound, outbound, agent-free, and blended campaigns, all from a single solution
  • Skills-based routing
  • Deliver calls to the right agent for the call and provide immediate screen pops with the scripts and data agents need to optimize the effectiveness of the interaction.
  • Call Flow Management
  • Build, test, and roll out new campaigns and inbound call treatment capabilities with our intuitive drag-and-drop call flow builder.
  • Agent Anywhere
  • Manage campaigns across distributed environments, dispersing calls to single remote agents or to other contact centers around the world with SIP-based VoIP.
  • Integrated recording and optional speech analytics
  • Improve call quality, monitor calls in real-time, and easily collect powerful business intelligence you can use to increase customer loyalty.

Top 5 Benefits of ENSERCLE

  • Gain robust, fully integrated CIM capabilities
  • Grow your business more strategically
  • Optimize operational efficiency and cost effectiveness
  • Improve your customers’ experiences
  • Simplify and self-manage operations

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