Products: Contact Management - Gateway

Predictive dialing at its best.

SER Gateway is computer telephony integration (CTI) middleware that handles the entire dialing process—from list management to call handling—with SER's legendary reliability and flexibility. Now you can integrate industry-leading predictive dialing into your existing system without having to change the way you operate.

Countless benefits from the only product of its kind.

Gateway is the only CTI middleware that allows you to access the productivity-boosting power of predictive and preview dialing in your contact center without having to change your host system applications or existing hardware. Along with it, you’ll access high-speed voice recognition that allows agents to hear the first "hello." Scalable architecture that supports up to 864 agents. Flexible campaign management. And powerful supervisory tools.

Key Features Benefits
  • Flexible connectivity
  • Connect via async or TCP/IP over Ethernet.
  • Supervisory tools
  • Make changes to campaign parameters on the fly.
  • Distributed contact center support
  • Serve multiple centers or remote agents effortlessly.
  • Threshold alerts
  • Know when the thresholds you�ve defined have been exceeded. Set and view threshold alerts remotely and locally.
  • Integrated messaging
  • Allow agents to initiate a recorded message anytime after being connected to a call to supplement their presentations or ensure consistent delivery of key information.