Products: Contact Management
Products that adapt to the way you do business.
Helping your agents make the most of their time is what contact management solutions are all about. SER delivers with products designed to help personalize customer interactions, generate more revenue, build stronger relationships, and deliver valuable business intelligence.
Whether you’re an outsourcer looking for a turnkey solution, an enterprise that needs more sophisticated list management and contact strategies, or a multi-media center looking for integrated inbound, email, IVR, recording as well as traditional outbound capabilities, SER delivers solutions that adapt to the way you do business.
Our Contact Management Solutions Help You:
- Optimize productivity. Connect the right call to the right agent at the right time.
- Improve interactions. Supply agents with customer information the moment the call connects.
- Maximize options. Make outbound calls, blend inbound calls, support distributed agents, and more.
- Monitor performance. Get real-time data on agent performance, campaign effectiveness, and more.
Product Offerings
- CPS
Specifically designed for outbound-intensive, list-driven campaigns, CPS offers a powerful predictive dialer with blended functionality for connecting to customers quickly and efficiently.
- CPS E²
Optimized for enterprises, CPS E² delivers more sophisticated list management and contact strategy capabilities that not only allow you to manage campaigns easily and seamlessly, but also fine-tune campaign strategies on the fly, dramatically improving the results of every call. With the ability to seamlessly integrate into your existing environment, CPS E² maximizes your return on investment from day one.
- ENSERCLE
Our complete customer interaction management suite delivers optimal functionality for your multi-media contact center, integrating inbound, outbound, IVR, email, skills-based routing, and more—all in a single solution that simplifies management and improves customer interactions.
- Gateway
Ideal for organizations looking to incorporate our award-winning predictive dialing capabilities into existing contact center management software systems, maximizing investment in host applications and hardware.