• Type: Classroom
• Length: 4 days
• Cost US: $2,400
• Cost UK: £1,600

Sessions

• August 25 - Dulles, VA
• September 15 - Dulles, VA

This course is designed to take those personnel responsible for the scripting interface with CPS E² from general understand to adding specific needs. The course presents an orientation from an overview of scripting and navigation techniques to a detailed creation of a form. It provides an introduction to using the Wizard to create a single form and multiple forms. This course provides extensive hands-on exercises.

Pre-Requisites

Students should have call center knowledge, familiarity with the Windows environment and basic programming skills. Experience programming in Dreamweaver, JavaScript, XML or HTML is highly desired.

Students are strongly encouraged to attend the Operations and Administration course prior to taking this class as it will familiarize them with the entire application within which the VisualScriptor application operates.

COURSE OUTLINE

DAY 1

Lesson 1 – Product Overview
Description of System
Tier Architecture
Session Relationship
WebAdmin Operation
WebAgent Operation
WebAgent User Interface
WebAgent Additional Components
WebAgent Capabilities
Lesson Review (7 Questions)

Lesson 2 – Script Basics
Creation of a Script
Outline of a Generic Script
Planning a Script
Script Design Principles
Exercise 2.1 – Complete Script Request
Form
Sketching a Flowchart
Benefits of Flowcharting
Storyboarding a Script
Benefits of Storyboarding
Logic and Program Flow
Exercise 2.2 – Outline a Script
Lesson Review (7 Questions)

Lesson 3 – Dreamweaver Basics
Dreamweaver Overview
Starting and Exiting Dreamweaver
Exercise 3.1 – Start Dreamweaver
User Interface
Tag Editing Tools
Exercise 3.2 – Create Web Page Table
Macromedia Extension Manager
Exercise 3.3 – Install VisualScriptor
Extension
Lesson Review (4 Questions)

Lesson 4 – VisualScriptor Basics
VisualScriptor Overview
User Interface
Configure VisualScriptor
Exercise 4.1 – Configure VisualScriptor
Script Creation
Exercise 4.2 – Create a New Script
Test Call Record
Exercise 4.3 – Create Test Call Record
Script Resources
Lesson Review (7 Questions)

Lesson 5 – VisualScriptor Advanced
File Types
Script Compilation
Script Previewing
Script Maintenance
Exercise 5.1 – Compile and Preview
Script
Stat Screen Creation
Stat Screen Compilation
Stat Screen Previewing
Exercise 5.2 – Compile and Preview
Stat Screen
Stat Screen Maintenance
Stat Screen Resources
Pop-Up Windows
Script Object Maintenance
Stat Object Maintenance
Lesson Review (8 Questions)

Lesson 6 – XML Basics
XML Overview
XML Document
XML Structure
Exercise 6.1 – Correct Erroneous XML
Code
Lesson Review (4 Questions)

Lesson 7 – Script Design
Tag Tools
Root Tags
Element Tags
Exercise 7.1 – Use Bold, Comment and
EditBox Tags
Exercise 7.2 – Use CheckBox, Line and
Para Tags
Exercise 7.3 – Use PushButton,
ScrollList, Options and Option Tags

DAY 2

Lesson 7 – Script Design, Continued
Exercise 7.4 – Use HyperLink,
PushButton and Space Tags
Exercise 7.5 – Use Date Tag
Exercise 7.6 – Use StatField Tag
Exercise 7.7 – Use Window Tag
Tab Order
Lesson Review (8 Questions)

Lesson 8 – Script Behavior
Element Behavior
Conditional Behavior
Behavioral Components
Exercise 8.1 – Use If/Then/Else, Goto and Alert Tags
Exercise 8.2 – Use Actions, Launch
and URL Tags
Exercise 8.3 – Use Close, EndCall and
Reset Tags
Exercise 8.4 – Use Set, Load and
Unload Tags
Exercise 8.5 – Use Execute Tag
Lesson Review (7 Questions)

Lesson 9 – Script Calculations
Constants and Variables
Field Types
Field Initialization
Exercise 9.1 – Initialize Fields
Calculation Formulas
Exercise 9.2 – Calculate Field Values
Assignment of Value Statements
Conditional Statements
Exercise 9.3 – Use Conditional
Statements
Lesson Review (6 Questions)

DAY 3

Lesson 10 – JavaScript Basics
Overview of JavaScript
Core Language Features
Exercise 10.1 – Identify the Keywords,
Variables, Constants and Literals
Expressions and Operators
Exercise 10.2 – Identify the Operators
Statements
Functions
Object Programming
Exercise 10.3 – Correct Erroneous
JavaScript Function
Online Documentation
Embedding JavaScript in HTML
Embedding JavaScript in Web Scripts
Exercise 10.4 – Create External
JavaScript Function
Exercise 10.5 – Call Functions within
Script
Exercise 10.6 – Test Script
Exercise 10.7 – Complete Script
Lesson Review (7 Questions)

Knowledge-Based Test

DAY 4

Lesson 11 – Script Production
Place Script into Production
Exercise 11.1 – Place Script into Production
Place Stat Screen into Production
Exercise 11.2 – Place Stat Screen into Production
Lesson Review (6 Questions)

Lesson 12 – Advanced Topics
Customize Menus and Buttons
Exercise 12.1 – Add a New Menu Option
Style Sheets
Exercise 12.2 – Add a New Style
External Web Applications
xSQL Overview
Internationalization
Lesson Review (7 Questions)

Final Exercise