• Type: Classroom
• Length: 4 days
• Cost US: $2,400
• Cost UK: £1,600

The purpose of this course is to introduce the student to the WebAgent Scripting capabilities of the Call Processing System (CPS), which has been briefly discussed in the CPS Operations and Administration Course. This course is intended to teach the WebAgent Scripting Administrator how to write, activate and debug WebAgent scripts using VisualScriptor. It is also intended to demonstrate some of the possibilities achieved with WebAgent scripting in CPS, and to demonstrate to the programmer, where to find the needed tools to write powerful and useful scripts.

Pre-Requisites

Students should have call center knowledge, familiarity with the Windows environment and basic programming skills. Experience programming in Dreamweaver, JavaScript, XML or HTML is highly desired.

Students are strongly encouraged to attend the Operations and Administration course prior to taking this class as it will familiarize them with the entire application within which the VisualScriptor application operates.

COURSE OUTLINE

CPS WebAgent

WebAgent Screen
WebAgent Login
Multi-Tier
Hardware / Software Requirements
Directory Structure
Agent Scripting

Scriptor

WebAgent Scriptor
Setting Scriptor Options
Scripting Tools
What is XML
Scripting Language
Opening a Campaign
Creating a New Campaign

Creating Script Pages

Between-Calls
Buttons
Content
Headers / Footers
Pop-Up
Values in Scripts
Compiling Modified Files
Previewing First Page

Interactive Components

Text Boxes
Selection Mechanisms
Links
Message Boxes

Coding Script Pages

Bypassing Scriptor
Third-party editor
Library of JavaScript functions
CPS WebMonitor Support

Troubleshooting

Compiler errors
Contacting Technical Support