SERacademy - Course Descriptions
Education to optimize the value of our solutions.
The courses listed on this page are all hands-on, instructor led classes that deliver real-world training to help you get the most out of our solutions. If you have specific needs, each of our courses can be customized to address your requirements. If you are looking for a training course that is not listed below, please contact us and we'll update you on its availability.
ENSERCLE WebAgent Scripting with VisualScriptor
- Type: Classroom
- Length: 4 days
- Cost US: $2,400
- Cost UK: £1,600
This course is designed to take those personnel responsible for the scripting interface with the SER ENSERCLE product from a general understanding to addressing specific contact needs. The course covers script design, navigational techniques, and JavaScript programming, and guides students through the steps necessary to create a fully-functional script. Instructor-led training, lesson reviews, tests, and extensive hands-on programming exercises are offered to ensure the students obtain the knowledge they require to become skilled ENSERCLE script writers.
Pre-Requisites
Students should have call center knowledge, familiarity with the Windows environment and basic programming skills. Experience programming in Dreamweaver, JavaScript, XML or HTML is highly desired.
Students are strongly encouraged to attend the Operations and Administration course prior to taking this class as it will familiarize them with the entire application within which the VisualScriptor application operates.
Product Overview
- Admin Operation
- Agent Operation
- Agent User Interface
- Agent Capabilites
- Lesson Review
Script Basics
- Creation of a Script
- Planning a Script
- Script Design Principles
- Logic and Program Flow
VisualScriptor Basics
- Dreamweaver Overview
- Macromedia Extension Manager
- VisualScriptor Overview
- User Interface
- Configure VisualScriptor
- Script Resources
- Script Creation
- Test Call Record
Script Maintenance
- File Types and Templates
- Template Creation
- Script Maintenance
- Script Compilation
- Script Previewing
- Pop-up Windows
XML Basics
- XML Overview
- XML Document
- XML Structure
Script Design
- Tag Tools
- Root Tags
- Element Tags
- Tab Order
- HTML Online Documentation
Script Behavior
- Element Behavior
- Conditional Behavior
- Behavioral Components
Script Calculations
- Constants and Variables
- Field Types
- Field Initialization
- Calculation Formulas
- Assignment of Value Statements
- Conditional Statements
JavaScript Basics
- Overview of JavaScript
- Core Language Features
- Operators
- Statements
- Functions
- Object Programming
- Embedding JavaScript in HTML
- Embedding JavaScript in Web Scripts
- Online Documentation
Script Production
- Place Script into Production
Advanced Topics
- Style Sheets
- Internationalization
- External Web Applications