SERacademy - Course Descriptions
Education to optimize the value of our solutions.
The courses listed on this page are all hands-on, instructor led classes that deliver real-world training to help you get the most out of our solutions. If you have specific needs, each of our courses can be customized to address your requirements. If you are looking for a training course that is not listed below, please contact us and we'll update you on its availability.
CPS E² Courses
- CPS E² Operations and Administration
- Type: Classroom
This course is designed for those personnel responsible for interfacing with the CPS E² system. The course presents an orientation to the hardware and software for inbound, outbound and Collection dialing. It provides an introduction to retrieving data, starting Work Sessions, processing calls, managing Work Sessions, Campaigns, Portfolios, and generation of standard reports and statistics. Details for creating databases and tables, controlling access, and managing data flow will also be covered. This course provides extensive hands-on exercises.
Pre-requisites
Students should have moderate data processing experience, general knowledge of contact center operations, and a working knowledge of Microsoft Windows and PC operation. - CPS E² WebAgent Scripting with VisualScriptor
- Type: Classroom
This course is designed to take those personnel responsible for the scripting interface with CPS E² from general understand to adding specific needs. The course presents an orientation from an overview of scripting and navigation techniques to a detailed creation of a form. It provides an introduction to using the Wizard to create a single form and multiple forms. This course provides extensive hands-on exercises.
Pre-Requisites
Students should have call center knowledge, familiarity with the Windows environment and basic programming skills. Experience programming in Dreamweaver, JavaScript, XML or HTML is highly desired.
Students are strongly encouraged to attend the Operations and Administration course prior to taking this class as it will familiarize them with the entire application within which the VisualScriptor application operates.
- TSP500 Spare Replacement
- Type: Classroom
[This course is offered only to those customers who have purchased TSP500 spares kits. Spares kit purchase is a prerequisite for registration confirmation.]
Through lecture, discussion and hands-on experiences, students will learn when and how to replace TSP500 spares kit components. This training will establish the functionality which will then allow SER to access the TSP500 system to complete the configuration and achieve system certification.