SERacademy - Course Descriptions
Education to optimize the value of our solutions.
The courses listed on this page are all hands-on, instructor led classes that deliver real-world training to help you get the most out of our solutions. If you have specific needs, each of our courses can be customized to address your requirements. If you are looking for a training course that is not listed below, please contact us and we'll update you on its availability.
ENSERCLE Courses
- ENSERCLE Operations and Administration
- Type: Classroom
This course is designed for those personnel responsible for interfacing with the ENSERCLE system. The course presents an orientation to the hardware and software for inbound, outbound and blended campaigns. It provides an introduction to setting up dialing campaigns, processing calls, managing campaigns, and generation of standard reports and statistics. Details for creating databases and tables, controlling access, and managing data flow will also be covered. This course provides extensive hands-on exercises.
Pre-requisites
Students should have moderate data processing experience, general knowledge of contact center operations, and a working knowledge of Microsoft Windows and PC operation.
- ENSERCLE WebAgent Scripting with VisualScriptor
- Type: Classroom
This course is designed to take those personnel responsible for the scripting interface with the SER ENSERCLE product from a general understanding to addressing specific contact needs. The course covers script design, navigational techniques, and JavaScript programming, and guides students through the steps necessary to create a fully-functional script. Instructor-led training, lesson reviews, tests, and extensive hands-on programming exercises are offered to ensure the students obtain the knowledge they require to become skilled ENSERCLE script writers.
Pre-Requisites
Students should have call center knowledge, familiarity with the Windows environment and basic programming skills. Experience programming in Dreamweaver, JavaScript, XML or HTML is highly desired.
Students are strongly encouraged to attend the Operations and Administration course prior to taking this class as it will familiarize them with the entire application within which the VisualScriptor application operates.