Solutions - Collections
A flexible solution for your complex needs.
The goals and needs of the collections industry are complex. You need to recover the greatest amount of debt in the shortest amount of time using the least amount of resources possible. And, to accomplish that, you must develop highly targeted campaigns aimed at connecting with the right debtor at the right time, whether the call is inbound or outbound and whether the debt is early stage or late stage.
In short, you need the kind of flexibility and power you can only get from SER. We offer our customers comprehensive, robust solutions and the sophisticated capabilities they need to make the most of their debt collection and recovery strategies.
To learn more about how our collections solutions can help you, download the brochure.
Here's what SER's collections solutions do better than any other:
- Flexible portfolio management features target calls to reach the right person at the right time to increase debt collection.
- Customized calling strategies allow highly segmented scripting and messaging for balancing collections objectives with customer retention strategies.
- Award-winning and patented dialing algorithm and call classification boost debtor contacts, maximizing debt recovery.
- Highly responsive records management allows you to access debtor records in seconds, minimizing agent downtime and call interruptions.
- Universal campaign management lets you handle inbound and outbound calls as a single campaign, reducing agent downtime and ensuring a consistent experience for customers.
- Automated workflow processes allow multiple collections strategies to be implemented simultaneously for optimal resource utilization.
- Diligence tracking captures and lists every detail for regulatory compliance, including frequency and times of calls to debtors.
- Built-in recording and integrated speech analytics improve overall call quality and ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and individual state regulations.
- Attentive customer service and support gives you the help you need to improve your processes, increase contacts per hour, and drive greater debt recovery.