Training & Support - Support
Comprehensive support to keep your productivity high.
At SER, we understand how costly downtime can be. So when you call us with a mission-critical issue, you'll be connected to a SER Certified Administrator with extensive hands-on experience. After all, our reputation for providing reliable solutions is on the line, so you can be sure of prompt resolution.
We also provide a robust suite of self-service options to solve many of your issues online. Our support portal features a download center, library of online documentation, and FAQs. Plus, you can enter support requests, browse training course catalogs, and service many other aspects of your account.
Prompt resolution at every level.
SER offers three levels of support to cost-effectively meet your needs:
- Standard Plan offers live support 8am to 5pm local site time, M-F. It includes software upgrades, on-site engineering service, overnight parts delivery, administrator certifications, continuing education, telephone support, email support, online status tracking, tips and techniques webinars, and post-event follow-up.
- Optimum Plan offers live support 8am to midnight EST, M-Sa. It includes all Standard Support features, plus priority queuing and annual account reviews.
- Charter Plan offers live support 8am to midnight EST, M-Su. It includes all Standard Support features, plus quarterly account reviews, a dedicated customer alliance manager, live telephony assistance, priority queuing to senior technicians, and other premium and priority services.
To learn more about SER Support, email us or call 800.765.4347 in the U.S. or +44 (0) 7000 354 737 in the U.K.